Your systems already record every step of every order, invoice and ticket. We use that record to show you where work really gets stuck, what it costs, and how to fix it for good.
How it is supposed to work
Every step of every case, with the time it happened
| Case | Step | When |
|---|---|---|
| #101 | Review | Mon 13:05 |
| #101 | Approve | Thu 16:40 |
| #101 | Deliver | Thu 22:10 |
| #102 | Review | Mon 10:02 |
| #102 | Deliver | Mon 15:44 |
…and hundreds or thousands more, for every case your systems handle
What your systems recorded, laid over the process on paper
Normal flow Bottleneck Skipped step
Total time keeps growing, yet every team says its own part is on time. We measure the waiting between teams, which is usually where the time goes.
Cases sent back, corrected or escalated eat up capacity every day. We count every loop and what it costs you.
Approvals skipped, steps done out of order, payments made before goods arrive. We show how often it happens and where.
We take the step-by-step records from your systems, rebuild how one process really runs, and show where time, money and control are lost.
We keep that picture live, so you see how the process performs every week and act before small problems get expensive.
We design the improved process with your teams, agree who owns what, and make sure the changes stick.
We agree on the process and the questions that matter, then pull the step-by-step records from your systems.
You get: a clear scope and the data, checked
We rebuild the real process and measure where work waits, loops back or skips steps, and what that costs.
You get: problems ranked by cost
With your teams, we design the improved process and the checks that keep it on track.
You get: the new process and a plan
We set up an ongoing view of the process, so slippage is caught early instead of at year-end.
You get: live dashboards and regular reviews
No. We work with ARIS, Celonis, Disco and SAP Signavio, and can start with the tools you already have. If you have none, we help you pick one that fits your needs.
The step history your systems already keep: for each order, invoice, ticket or any other case your processes handle, which step happened and when. We work with your IT team to export it.
Any process that runs through your systems, such as order to cash, purchasing, customer service, onboarding or claims.
It depends on access to the data and the scope. We agree on the timeline, and the first questions to answer, in the discovery call.
Maps, documents and governs your processes in one place, with Process Mining built in.
Connects to your ERP and CRM to find where processes lose time and money, and track fixes at scale.
A fast, easy desktop tool to explore a process from a data export, ideal for a first diagnostic.
SAP's suite for designing, analysing and improving processes, closely tied to your SAP systems.
We work with the platform you already use, or help you choose the right one.
Tell us which process you want to improve. We'll reply to set up a short call about what you want to fix and which systems the process runs on.
